In this document “You” means the registrant of the domain name(s), and “We“, “Our” or “Us” means CC Technology Ltd.
“Emailing us” means sending an email to our support email address, email@example.com.
“Abuse email” means email concerning potential abuse coming from our registrants. These should be sent to our abuse address, firstname.lastname@example.org.
“Telephone us” means call us on +44 14 1229 1414
“Write to us” means send a letter to:
375 West George Street
“Contact us” means to email us, telephone us, or write to us.
We do not offer domain name registration or renewal to the general public. We offer this service solely to our clients and partners.
We are not obliged to register or renew any domain names at all. Our doing so is entirely at our discretion.
We are obliged to provide contact details so that members of the public (as well as customers) can contact us by email, phone and post. Those details are provided above. Customer service is obtained by emailing us. In our business with our clients, we do not deal directly with the general public. We will respond to any such contact once priority communications with our clients has been completed, typically within five (5) or fewer business days.
Complaints and refunds: if you have a complaint, you may write to us, email us or telephone us – please provide as much information as possible. Investigations into complaints will begin as soon as possible after we have received the complaint – the same day if possible, and we will endeavour to resolve your complaint within five working days. If your complaint is in regard to a client of ours, we may forward that complaint to our client, however we have no control over how and when they may respond. We do not offer refunds as we do not offer services to the general public.
If you are not satisfied with the results of our complaint it can be escalated to Nominet – visit http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure for further details.
If you register or renew a Nominet domain, Nominet’s terms and conditions form a contract between you and Nominet. By asking us to register or renew such a domain, you indicate you understand and agree to Nominet’s terms and conditions.
If you want to transfer your domain name(s) registered via CC Technology Ltd. to another registrar please contact us with the details. You may instead contact Nominet and pay them to complete a transfer.
As we do not offer services to the general public, we disclaim any responsibility to the maximum extent permitted by law. This document does not form a contract between you and us, binding or otherwise. A contract shall only arise upon entering into a commercial agreement with CC Technology Ltd. E&OE.
Renewing domain names
Domains are typically renewed on a biennial basis. We will send out reminder emails 14 days before expiry, and may contact you by telephone if we have not had a reply before the domain expires. We will send the emails to the address on the account and it is the registrant’s responsibility to make sure their contact details are up to date. We takes no responsibility if your domain renewal fails due to your contact details being incorrect.
If you do not wish to renew a domain please make sure you contact us a minimum of 14 days before your domain expires by emailing us at email@example.com. All domains will be automatically renewed 14 days in advance of the domain name expiring and will be billed within 28 days of renewal.
Expiring domain names
If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee.
After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name but with an additional redemption fee of £100 + VAT. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. We will not guarantee the renewal of a domain name.
Domain Name Charges
- Domain names registered with Nominet (the .UK registry) are charged at £20 + VAT per annum. This charge may we reduced at the discretion of CC Technology Ltd.
- Domain names are registered and renewed for a two year yerm, unless otherwise specified
- We impose no termination or transfer charges.